3/10/2011

When To Arrive For Your Appt.

You call or email for an appointment... The day arrives, the time creeps up and you show up for our 4pm massage. Where is the clock? Are you on time? Do you need to prepare? Will you need to fill out paperwork?

If it is your first visit, please arrive at the very least 5 minutes prior to your appt time to fill out paperwork. This includes your health history, some contact info, and a review of my late/cancellation policy. You may even want to show up more than 5 minutes early to use the restroom etc.

If you have seen me before, please still arrive about 5 minutes prior to your appt.

I do prefer to begin the actual massage at the appointment time. So if you have a 4 pm appointment, please show up at least 3:55pm. This gives you enough time to use the restroom, get some water, and for us to chat about what your goals are and how we will accomplish them. There are times when I run a bit late and that will of course not reflect in your massage time. Every single massage had buffer time booked into it. This way I can chat with you about ergonomics, stretching, thoroughly understand what is going on with your body, or just what is new with you.

Point being: If you are a new client and show up exactly at your appt time or later, this will reflect in you time on the massage table. If you are a repeat client, please do not come late. :)

3/06/2011

Gift Certificate Policies

A gift certificate it is a fantabulous gift! You give someone the wonderful gift of a massage when it is convenient for them. Unfortunately, every once and awhile the envelope will get stashed away to the bottom of the drawer only to be discovered after it has expired. Will I honor it? No.

You have 1 full year to redeem the massage. Most often than not, the GC was purchased with a holiday discount. I cannot honor an expired GC for multiple reasons. A. It is not fair for those that saw it had expired and did not try to use it. B. It is not fair for me to honor a discounted, expired GC when my rates had maybe gone up as well. C. If I let one person I have to let everyone. D. That is not how any other business works so don't expect mine to be any different. I would like to see someone try to bring an expired GC to Macy's, or Babies R Us, or any other store and expect them to honor it. They won't no matter how hard you plead. I am not trying to swindle anyone out of a massage or money, I just ask that people respect me as a business and business owner.

Like I said, you have 1 full year to redeem a Gift Certificate.